Reviews For Sport Clips Haircuts of Covington - Nord Du Lac

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1 rating

I've been here before and had good experiences, so this time I decided to check in online and request the same stylist I had last time. Big mistake. My estimated time was 4:03, and I arrived and checked into the kiosk at around 3:50. At 4:08, the stylist I had requested finished a client, so I assumed I would be next. There were 2 "Next Available" customers ahead of me, and rather than call me back, she called one of them back. Okay, so now my status changed from "On Deck" to "25 minutes". I patiently waited the 25 minutes while she finished that client, then she checked him out... and she disappeared. I waited another 10 minutes, meanwhile walk in customers were coming in and getting taken back. Finally at 4:43, 40 minutes and one customer after my estimated time, and with my requested stylist still nowhere to be seen, I left. Terrible system they have. Why bother letting me request a stylist?

5 rating

Awesome experience! I loved the atmosphere, professional and welcoming, stylist gave me a rock star double mvp. Just won a loyal customer.

Reply from Sport Clips Haircuts of Covington - Nord Du Lac:
Thank you so much for your review! We are so happy you had such a great experience at Sport Clips - we strive to make everyone feel like an MVP. We sure do hope to see you back in soon!

2 rating

Well, I decided to give your Covington property another chance. Once again the young stylist that cut my hair did not smile the entire time I was in your salon. The only words spoken to me during the entire time I was there was: "HI", "right here" (where to sit) "four on top and two in the side? - OK" "WannaWashYourHair" I have this all in one word is because that is the way it was asked. So bad I had to ask her to repeat. "$17.45" "Thank you" The reason I wanted to try your place was because of the service pkgs your website offers and not once on either of my visits to your salon did I hear anything about any services or pkgs AT ALL!!! I was looking forward to any of them. Completely disappointed! I've probably been to over 40 different salons/barber in my life. I am over 50. This is probably the least friendly stylists I have ever experienced. This may be the reason I only saw one other patron in there each time... Just to be clear, the stylist was NOT rude. Neither one of them were anywhere near friendly.

Reply from Sport Clips Haircuts of Covington - Nord Du Lac:
Hi David, we are so sorry to hear that you were not offered an MVP Experience at Sport Clips! We would love for you to come back in and give us an opportunity to redeem ourselves - you are welcome to email me at kelsey@aydellinvestments.com so we can coordinate. All in all, we appreciate the feedback and promise to deliver a championship experience in the future.

Rated 4.0 out of 5.0 based on 7 Client reviews

5
David E. | September 1, 2017 Overall Experience

"I keep coming back and will continue to. Best crew and service around, bar-none. Professional and th"

5
Glenn C. | August 14, 2017 Stylist

"Excellent in all phases!"

5
Adam F | June 23, 2017 Haircut

"Lauren gave me an awesome haircut today. She did a perfect job! "

5
Bobbi R | May 25, 2017 Haircut

"We brought our 3 yr old grandbaby Cain for a haircut and Janet was great! He was screaming and cryin"